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Ollie
Boston, Massachusetts, United States
Kalina Fridrich is a Boston-based growth and analytics leader, currently VP of Growth & Retention at Ollie, where she drives customer acquisition, retention, and performance strategy backed by deep data work. Previously, she led marketing analytics at ButcherBox and ran growth roles across DTC-focused teams, including Head of Growth at Sundaily and Performance Marketing Director at Social Fulcrum, managing paid social for 10+ brands with significant monthly spend. She holds a BA from Boston University in Mathematics & Statistics and Religious Studies, with early research experience in demographic data work.
Kalina Fridrich is a Boston-based growth...
At Ollie, we love dogs and the people who love them. It’s this passion that defines Ollie as an innovative pet wellness brand. Our goal is simple: to provide a healthier, easier way to care for our dogs and in turn help them live as long as canine-ly possible. We see every dog as an individual and learn all we can about them in service of their health, happiness, and longevity. We are determined to make healthy, all-natural food more accessible so that every dog can receive the nutrition and care they deserve. Ollie is backed by top-tier venture capital firms that have also invested in companies like Mirror, Dandy, Package Free, Prose and Glossier. We've also been covered by Forbes, People Magazine, Insider, Refinery29, The Skimm and many other news outlets. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
At Ollie, we love dogs and...
Ollie’s algorithm doesn’t just calculate portion sizes — it incorporates live health data from the app (body condition, stool condition, teeth health) to continuously optimize what and how much a dog should eat. This creates a flywheel where the more a customer engages with the app, the more personalized and accurate the product becomes. That depth of personalization is what makes it genuinely hard to churn off: you’re not just canceling a food delivery, you’re walking away from a health system built around your specific dog.
Ollie’s most recent performance surprise has been AppLovin — placing ads in native mobile gaming environments. Kalina’s read on why it works: Ollie’s audience is already primed for health-app engagement (they use Whoop, Apple Watch, track their own metrics), and that audience over-indexes in mobile gaming. The alignment between the product experience (app-native, data-driven, wellness-oriented) and the AppLovin context is producing strong performance signals that Meta alone couldn’t surface.
Ollie ran an AI-generated ad that depicted their dog bowl reshaped into a heart. It went viral on Meta — high engagement, strong comments, genuine consumer excitement. The team’s response was not to ship more AI ads; it was to manufacture the heart-shaped bowl as a real product and offer it as a gift in the member experience. Kalina’s framing: AI is a powerful signal detector for what resonates — but the best outcome is when the human team takes that signal and makes something real with it. Keeping the human in the loop is the philosophy.
The Van Leeuwen partnership — a dog ice cream co-created with a premium human ice cream brand and sold in Van Leeuwen retail locations — worked on every dimension: awareness, acquisition, and retention gifting. Kalina’s view is that the future of marketing increasingly looks like partnerships with brands that share the same consumer and the same values. The dog wellness ecosystem (Embark for DNA, Fi for GPS wearables) gives Ollie both distribution surface area and credibility through association.
Ollie runs a weekly measurement loop that combines media mix modeling (macro channel attribution), multi-touch attribution (journey-level), and first-party surveys asking customers directly how they heard about the brand. No single layer tells the full story. The MMM tells you which channels are driving incrementality; the MTA shows you the path; the survey catches what both models miss. Kalina’s team uses this triangulation to set expectations before every major channel bet and then assess against those expectations once data comes in.
Ollie’s 2026 strategy requires holding two things at once: investing significantly in brand awareness and TV for long-term reach, while maintaining the payback metrics (CAC, PNL health) that keep the business sustainable. Kalina’s approach is to pre-name the expected outcomes for every awareness bet — what good looks like, what off-track looks like — so the team can evaluate whether the bet paid off rather than defaulting to either optimism or anxiety when the data arrives.
Ollie’s subscription model doesn’t just deliver fresh dog food — it runs machine learning models on photos of your dog’s teeth, tracks body condition and stool health, and feeds all of it into a wellbeing score that adjusts portions over time. Kalina Fridrich, VP of Growth and Retention at Ollie, joins The Future of Consumer Marketing to break down how a direct-to-consumer pet wellness brand is building a full-stack growth engine on top of that data. She covers the launch of “Feed the Obsession,” Ollie’s new brand campaign hitting TV for the first time; why AppLovin has emerged as a breakout performance channel for a health-app-native audience; the AI-generated dog bowl ad that went so viral on Meta they manufactured it and added it to the member experience; and the three-layer measurement stack — media mix modeling, multi-touch attribution, and direct customer surveys — that Ollie uses to make weekly channel decisions across a rapidly evolving media mix.