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Bernd Kruschewski from Mammaly:

The Three P’s Framework That Scaled Mammaly to Market Leader

Bernd Kruschewski

Chief Operating Officer

Company

Mammaly

Location

Hamburg, Germany

Bio

As COO at Mammaly, I lead and develop the Supply Chain and Retail Sales teams, ensuring operational excellence and sustainable growth. My passion lies in building strong, resilient teams and empowering them to achieve outstanding results—whether they’re working in the same office or across different time zones. With over 10 years of experience in Logistics, Supply Chain, and Retail Sales, I’ve developed a broad skill set, from hands-on operational management to strategic leadership at the executive level. Key strengths include: -Building agile, scalable supply chains -Leading cross-functional teams across supply chain, warehouse management, purchasing, and retail sales -Driving continuous improvement in processes and systems -Leading by example with a people-first approach Rather Jeans & Shirt than Suit & Tie.

As COO at Mammaly, I lead...

description

mammaly ist das führende Startup für Premium Dog Supplements in DACH. Wir arbeiten mit voller Leidenschaft und Herzblut daran innovative und wissenschaftlich fundierte Produkte für Haustiere zu entwickeln, die nicht nur wirken, gut schmecken sondern auch einfach in der Anwendung sind. Bei mammaly entwickeln wir smarte Produkte und teilen unser Wissen, um den häufigsten Gesundheitsproblemen unserer Vierbeiner den Kampf anzusagen. Das ist unsere Mission: Wir wollen die Art und Weise, wie wir unsere Haustiere ernähren, verändern - für immer.

mammaly ist das führende Startup für...

Actionable Takeaways

Treat Retail Expansion as a Marketing Event, Not Just a Distribution Play:

Mammaly is planning to double their retail store count in 2026. For a brand built on D2C, each new shelf placement is a new brand discovery moment. Bernd frames this as a deliberate growth lever — not just a sales channel decision — because physical retail is where the next cohort of pet owners will encounter the brand for the first time.

Product Format Expansion Is a Channel Strategy:

Mammaly's entire supplement line currently lives in snack format. Their 2026 priority is launching new formats — not new categories, not new species, not new geographies. By owning new form factors within their existing customer base, they extend shelf presence, basket size, and repeat purchase occasions without the cost of acquiring new audiences.

Focused Geography Compounds Faster Than Premature Expansion:

Despite being Europe's largest dog supplement brand, Mammaly operates only in DACH. Bernd is explicit: they see enough runway to double the business before expanding language markets. For marketers, the lesson is that depth in a market — retail penetration, brand recall, loyalty program scale — almost always outperforms surface-level expansion into new regions too early.

Automate the Operational Noise So Your Team Can Focus on Growth:

Mammaly uses AI to handle supplier ETA updates, B2B order entry, customer returns, and inventory scenario planning — all without human touchpoints. For marketing teams, the parallel is clear: every hour your team spends pulling reports or updating trackers is an hour not spent on creative, strategy, or channel experimentation. Building automation infrastructure early is a competitive advantage.

The "Coach Not Doctor" Management Model Scales Faster:

Bernd's leadership philosophy — come with your proposed solution, not just your problem — creates a team that thinks independently and moves faster. For marketing leaders managing agencies, growth teams, or creative pods, this posture reduces decision bottlenecks and builds a team capable of executing without constant oversight.

Conversation Highlights

In this episode, host Andres Figueira speaks with Bernd Kruschewski, COO of Mammaly, Europe’s #1 dog supplement brand. Built from zero to market leader across DACH in just five years, Mammaly scaled from a pure D2C startup to an omnichannel brand across 1,000+ retail doors — all while staying ruthlessly focused on a single category, a single region, and a lean operational model. Bernd shares the operational and organizational principles that allowed Mammaly to grow fast without breaking, and what’s driving their next phase of retail expansion.

Topics Discussed:

  • Scaling from D2C to omnichannel without losing focus
  • Building AI-powered operations into a consumer brand’s core infrastructure
  • Why Mammaly refuses to expand markets until they’ve maximized their home turf
  • The “three P’s” framework: People, Process, Platform — in that order
  • Doubling retail door count as the next growth lever
  • Managing remote-first teams while building a Berlin hub
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