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Customer/Audience Research

Ideal Customer Profile Creation

use this prompt when:

  • You’re struggling to focus your marketing efforts on the most profitable customer segments
  • Your customer acquisition costs are too high due to targeting too broad an audience
  • You need to align your product development roadmap with the needs of your most valuable customers
  • You’re entering a new market and need to identify the most promising customer segments
  • You’re experiencing high churn and need to refine your targeting to attract more loyal customers

The prompt

Create a detailed ideal customer profile (ICP) for <business name>‘s <product/service offering> based on analysis of our most successful and profitable customers. Define the specific attributes that make a prospect likely to convert, remain loyal, and generate high lifetime value including firmographic data (for B2B) or demographic data (for B2C), behavioral indicators, technological capabilities, business challenges, and buying process characteristics. Quantify the total addressable market size for this ICP and recommend targeting strategies to reach more prospects matching this profile in the <target market>.

How to customize

Ideal Customer Profile Creation
Variables
Description
Variables
business name
Description
Enter your brand or company name.
Variables
product/service offering
Description
Specify the particular product or service line you want to create an ICP for (especially important if you have multiple offerings targeting different segments).
Variables
target market
Description
Define the geographic or digital market where you're looking to focus your customer acquisition efforts (e.g., "US West Coast," "European luxury market," "mobile-first Gen Z consumers").

Example Output

Ideal Customer Profile Analysis for Glow Botanicals’ Sustainable Skincare Line

 

Demographics & Psychographics

  • Primary Demographic: Professional women, ages 28-42
  • Income Level: $75,000+ annually
  • Education: College degree or higher (85% of top customers)
  • Geographic Concentration: Urban and suburban areas in coastal regions
  • Key Psychographics:
    • Prioritizes self-care as part of overall wellness routine
    • Environmentally conscious and researches product ingredients
    • Willing to invest in quality over quantity
    • Values transparency and authenticity from brands
    • Early to mid-adopter of wellness trends

 

Behavioral Indicators

  • Purchase Behavior:
    • Repurchases core products every 45-60 days
    • Spends an average of $78 per order
    • 3.2x higher likelihood to purchase bundles vs. single products
    • 68% engage with educational content before making first purchase
  • Digital Engagement:
    • Active on Instagram and Pinterest (72% of top customers)
    • Researches products on mobile devices (65%)
    • Responds to email campaigns with educational content (42% open rate vs. 28% industry average)
    • Reads an average of 3-4 product reviews before purchasing

 

Pain Points & Motivations

  • Key Pain Points:
    • Frustration with “greenwashing” in the beauty industry
    • Previous skin sensitivity to synthetic ingredients
    • Difficulty finding products that balance effectiveness with sustainability
    • Overwhelmed by contradictory skincare advice
  • Primary Purchase Motivations:
    • Seeking visible results without compromising values
    • Building a simplified, effective routine
    • Supporting brands with verified sustainability practices
    • Addressing specific skin concerns (sensitivity, premature aging, uneven tone)

 

Customer Journey Characteristics

  • Awareness Stage: Typically discovers brand through social proof (influencer partnerships, friend recommendations) or targeted content addressing specific skin concerns
  • Consideration Stage: Spends 2-3 weeks researching, comparing ingredients, and reading customer testimonials
  • Decision Triggers: Free samples, money-back guarantee, transparent ingredient sourcing information
  • Loyalty Drivers: Visible results within 30 days, personalized recommendations, recognition of values alignment

 

Total Addressable Market

The total addressable market for sustainable skincare targeting this ICP is approximately $4.2 billion in the US market alone, with a projected CAGR of 9.2% over the next five years. Within your target coastal urban markets, this represents approximately 3.8 million potential customers.

 

Targeting Recommendations

  1. Content Strategy: Develop educational content series addressing the science behind natural ingredients and their efficacy compared to synthetic alternatives
  2. Partnership Approach: Collaborate with wellness practitioners and sustainability experts rather than traditional beauty influencers
  3. Media Mix: Prioritize Instagram, Pinterest, and podcast advertising focused on wellness and sustainability topics
  4. Sampling Program: Implement targeted sampling program focusing on “gateway products” (cleanser and moisturizer) with highest conversion rates
  5. Retention Focus: Create a tiered loyalty program that rewards consistent purchasing behavior and advocacy

Pro tips

Ideal Customer Profile Creation
  • Combine quantitative data (purchase history, LTV) with qualitative insights (customer interviews, support conversations) to develop a more nuanced ICP.
  • Revisit and refine your ICP quarterly as your customer base and market conditions evolve.
  • Share your ICP with cross-functional teams beyond marketing – product development, customer service, and sales can all benefit from this understanding.
  • Create negative personas alongside your ICP to clearly identify which types of customers aren’t a good fit, helping you avoid wasted marketing spend.

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