Email Marketing Metrics Dashboard Framework for GLOW Skincare
Dashboard Structure & Layout I’ve designed a three-tier dashboard framework that progresses from executive overview to campaign-specific insights:
Tier 1: Executive Summary Dashboard
- Key performance indicators presented as a scorecard showing current period vs. previous period and vs. target
- Primary metrics: Email-attributed revenue ($87,500, +12% MoM), Subscriber growth rate (4.2%, +0.3% MoM), Engagement score (72/100, -3 MoM)
- Visualization: Revenue trend line with campaign launch overlays to visualize impact of specific campaigns
- Alert indicators for metrics falling below threshold (currently flagging: abandoned cart conversion rate, loyalty email engagement)
Tier 2: Campaign Performance Dashboard Performance matrix showing key metrics across campaign types:
- Welcome Series
- 82% open rate (+4% vs benchmark)
- 31% first purchase conversion (+2% vs target)
- 14-day average to first purchase (-2 days vs previous cohort)
- Product Launch Emails
- 64% open rate (-3% vs previous launch)
- 27% click-through rate (+5% vs category average)
- $43 average order value (+$7 vs non-email customers)
- Loyalty Program Communications
- 71% open rate (-5% vs previous quarter)
- 18% redemption rate (-2% vs target)
- 42% of openers making repeat purchases within 30 days
- Abandoned Cart Automation
- 68% open rate (+6% vs industry benchmark)
- 21% recovery rate (-3% vs previous quarter)
- $52 average recovered cart value
Tier 3: Advanced Analytics Dashboard
- Segment Performance Comparison Chart showing conversion rates across customer segments (new, loyal, at-risk, VIP) with drill-down capability
- Email-to-Purchase Journey Analysis Funnel visualization showing drop-off points from email open to website visit to cart addition to purchase
- Calculated Metrics Section
- Email Influence Score: 68/100 (weighted calculation of how emails contribute to purchase decisions)
- Customer Journey Acceleration: Emails reduce time to purchase by 37% compared to non-email touchpoints
- Lifetime Value Impact: Customers engaged with 3+ email campaigns show 42% higher LTV
Action Planning Framework
- Weekly Review Protocol
- Monday morning review of previous week’s campaign performance
- Immediate adjustment of subject lines and send times for underperforming campaigns
- A/B test deployment for emails falling below open rate thresholds
- Monthly Deep Dive Process
- Cross-functional meeting with marketing, product and sales teams
- Campaign attribution analysis with specific focus on solving the current challenge of declining engagement from loyalty program members
- Update to customer segment definitions based on engagement patterns
- Quarterly Strategic Assessment
- Comprehensive analysis of email contribution to customer retention goal (target: 25% improvement)
- Evaluation of email testing program and implementation of learnings
- Refinement of metrics dashboard based on emerging business priorities
Implementation Recommendations
- Integrate Google Analytics 4 with your email platform to enable deeper journey analysis
- Create automated weekly insight reports for campaign managers with suggested actions
- Develop a central repository of email performance insights accessible to product and merchandising teams
- Implement progressive profiling to enrich customer data and enable more sophisticated segmentation