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KOIO
The Company
KOIO is a premium brand with a retail store in Soho, New York, focused on maintaining high brand standards while scaling customer service operations.
The Problem
KOIO was struggling to reduce payroll costs for customer service while maintaining very high brand standards. They needed a solution that would deliver cost savings without compromising the quality of customer interactions or brand experience.
Our Impact
TGTC helped KOIO by providing fluent English-speaking customer service talent in South Africa. The hiring process was seamless with detailed candidate information for interviews, and onboarding was handled smoothly. The embedded team integrated perfectly with the New York team, extending customer service hours across time zones. One team member showed such high empathy that Koyo now assigns her to their most complicated clients.
Secured Roles for KOIO:
Customer Service Team (2 team members)
With the Best in the Industry
Reduction in payroll costs compared to local New York hiring
Extended customer service hours across time zones
Customer satisfaction from increased availability
Since starting working with TGTC we’ve saved probably 60 to 70% in payroll costs compared to hiring local talent in New York, and on an annual basis that translates into meaningful savings for us. I think TGTC has really been a force multiplier for our business, allowing us to reduce payroll costs while keeping quality high and brand standards very high